Thanks, Starhub.
For the pathetic services they’re providing.
Recent news regarding Starhub’s speed cap on international websites have proven that the S$81 bucks my Father had payed monthly for their “PREMIUM” Maxonline plan has gone to waste.
As read from here, a user proved that Starhub had capped international surfing speed at 10-15kb/s. Which is WAY below what we should get, for me, a “Premium” Maxonline user, should get speeds at 1200KB/s.
Starhub has so far provided very poor internet service to us, disconn
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At around 12 yesterday, I was unable to complete this post due to some connection error due to the modem, continuous resetting of the modem and router doesn’t help at all, until 10.30am today I am then able to connect to the internet.
Continuing yesterday’s post, what Starhub had provided us wasn’t world-class at all. Being subscribed to Maxonline Premium, I believe I should get download speeds of at least 12,000kb/s, however, for the previous years I’ve been using Starhub, the maximum speed I’ve got is only around 1mb/s, and not to mention that it is very very rare, common downloads are at a minimum of 60-70kb/s and a maximum of 100kb/s. Is is what Starhub call “Premium” ?
Going on, I have yet to mention the whole Linksys “incident”. As I had mentioned earlier, due to random disconnections I had encountered, my sister called Starhub to check with them what was actually happening. Well, Starhub said I was still connected to the server and my modem is “fine”, so they recommended us to get a new router as my old router might be faulty. Convinced, my Father bought a brand new Linksys router, and we happily configured it. We were quite excited as this router will allow us to surf at a wider range, it covers almost any part of my house. It worked fine at first, however, a few hours later, the connection suddenly disconnected as well.
Considering the fact that the router is brand new, how could it possibly be faulty? Configurations are fine and we are all still connected to the wireless router, so now what? Get another router? Nope. My sister called Starhub and guess what they said? They told us that it lies with the router, AGAIN. At that time we were very pissed with what they said, they told us to call Linksys U.S Customer Support, which is toll-free, so we did. The service we received is superb, however, it didn’t work, they then told us to contact our ISP, which is Starhub. So it went on and on, Linksys, Starhub, Linksys, Starhub and Linksys again. We tried to repair it for at least 2-3 hours, but to no avail.
And now? International speed cap? God, 90% of our internet contents are INTERNATIONAL. No wonder I felt the internet slowing down recently.
Shall I convert to Singnet?Hmm..
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Filed under: international, internet, internet speed, linksys, maxonline, pathetic, premium, singapore, slow, starhub, surfing
in all the years i have been with the ‘green’ company, i have not had much problem at all. when at times, the speed seems to be sluggish, i just switch off the mains, wait 1 or 2 minutes, turn it on again, everything will return to normal. I don’t do this very often as well. Maybe 1 time a month.
btw, you can try utilities.starhub.com to test your speed.
try going direct cable to the modem to your PC / notebook, see the speed that you are able to connect.
then try it via your wireless router. you will most prob see the difference, and this is because of your router. logical deduction right? try it and let us know
Singnet? erm… while it is still hazy, but may I gently remind you of… ahem *cough* O *cough* DEX
Ahh, that O thingy, worry not, I don’t do a *cough* ne me!*cough*
I am truly dis-satisfied with Starhub too. I have a lot of international sites to surf and my blogs are hosted overseas. When it’s at night and weekends, the surf speed are, oh god, truly *cough* amazing.
Ah, thats why it pays to have a website hosted locally, but the bad thing is that they are expensive. The speed at night are amazing because it’s peak hour, and starhub is not willing to upgrade their servers I guess =X
@ keropokman, hmm, are you on premium or ulti? My speed will always be sluggish at random times, and when you download lots of stuff all at one time, the connection stalls, you can’t surf the net and stuff until the download completes.
The speed test will most likely be the same, they’ll still name my plan as premium etc, and they download the file from Starhub server itself so it wont be that accurate…
Starhub is so fucking lame:
http://www.starhub.com/portal/site/Online/menuitem.0d8be557eb269ac6265d8a608324a5a0/?vgnextoid=48d53094b576c010VgnVCM10000038425a0aRCRD&vgnextfmt=ItemCMId%3Aafa20f3b85b7c010VgnVCM10000038425a0aRCRD
(Summarized)
“The cap on the downstream speed was introduced to allow for a better distribution of traffic and ensure that all our subscribers enjoy optimal performance from their cable modems. MaxOnline’s upstream limit is well above 56Kbps. Otherwise, a few ”heavy” users could consume a lot more bandwidth at the expense of others.”
If their servers can’t handle the 12mbps then don’t fucking advertise at that speed.
They fucking think “heavy” users subscribe 12mbps for fun?
We didn’t pay for 12mbps to be throttled to 56k. Might as well get a fucking 56k.
“Optimal Performance” for 12mbps connection is about 0.1mbps? How many subscribers do they think are stupid enough for that shit?
Fucking ridiculous shit
God, no wonder I felt the internet slowing down like hell these few days, damn starhub
Kelvin, its talking about upstream above 56k, wat has it got to do wif ur advertisement of 12mbps? My Singnet is pissing me off, thinking of switching to M1 or pacnet. Every night disconnect. Power off and on doesn’t help until that fateful period is over.
MaxOnline - Detailed Technical Questions
Q. Why is there a cap on the upstream and downstream speeds?
A. The cap on the downstream speed was introduced to allow for a better distribution of traffic and ensure that all our subscribers enjoy optimal performance from their cable modems.MaxOnline’s upstream limit is well above 56Kbps and is comparable to an ISDN service. This move is consistent with the residential cable modem services offered by many major operators in the world, including AT&T@Home in the US, and NTL in the UK.
The lower upstream limit of the cable modem is the result of its technological design as an asymmetric connectivity device, not meant to run server-based applications. However, like the provisioning of the cable modem service by other cable operators elsewhere, it is clear that MaxOnline certainly supports residential Internet usage well for end users.The caps are necessary for network operators to ensure that the usage of network will be at a consistent service level for all subscribers. Otherwise, a few ”heavy” users could consume a lot more bandwidth at the expense of others.
I’m with starhub and they’re so pathetic it’s untrue. Can’t believe they can get away with it the criminals. Obviously not enough people are complaining and then taking action (i.e. transferring to another company), what’s wrong with the people.